Punjab National Bank (PNB) has reminded its customers to complete their KYC (Know Your Customer) updates by November 30, 2025. The bank said this is a regulatory requirement to ensure customer records remain accurate and up to date.

"As per RBI guidelines, KYC updation is mandatory for all customers. If your account has become due for KYC updation as of 30.09.2025, you are requested to get your KYC updated through PNB ONE/IBS/registered email/post/WhatsApp/SMS or in-person visit to any branch by 30.11.2025. Non-updation may lead to restriction of operations in your account," PNB informed its customers via a post on social media platform X.

KYC details help banks verify the identity and address of account holders, prevent account misuse, and ensure safer financial transactions.

How to update your KYC

PNB offers multiple ways to complete the KYC process

1. In-branch update

Customers can visit any PNB branch with the necessary documents. Bank staff will verify and update the details on the spot.

2. Online Update

Customers can also update their KYC using PNB One App, Internet Banking, or WhatsApp Banking. Documents can be securely uploaded through these digital channels.

3. Via post

Those unable to visit a branch can send documents via registered email or post to their home branch, offering flexibility for customers facing travel or health constraints.

How to complete PNB KYC online

• Download the PNB One app from Google Play Store or Apple App Store.
• Log in with your credentials.
• Navigate to the KYC Update section.
• Check your KYC status. If pending, tap “Update KYC.”
• Verify identity via OTP-based Aadhaar verification.
• Enter your Aadhaar-linked mobile number and submit the OTP received.

How to complete PNB KYC offline

• Visit your nearest PNB branch.
• Submit photocopies of ID and address proof.
• Fill out the KYC form and provide any additional details.
• Submit the form with supporting documents.

Missing the KYC deadline

PNB warns that failing to update KYC by November 30, 2025, may result in restrictions on account operations, such as transaction limits or temporary suspension of certain services. These measures comply with regulatory guidelines when customer information is outdated.

Stay alert against fraud in the name of KYC

The bank also cautioned customers about fraud attempts. Fake messages or links claiming to help with KYC updates are common. Customers should avoid clicking on unknown links or downloading files from unofficial sources. Always use official PNB channels to update KYC and verify any suspicious messages to prevent identity theft or financial fraud.